Privacy & Cookie Policy

Privacy Policy – Overview

MDH Defence Ltd is committed to protecting your privacy. The personal information we collect is only used internally to improve the services and information we provide.

What information do we collect and how do we use it?

Two types of information are collected:

For normal visitors we collect information about your visit – IP address, browser type, pages visited, length of visit and such details. None of this type of information is linked to any individual unless previously registered as visiting the site or through response to a MDH Defence email campaign. This information is used to analyse website usage and optimise our site.
Visitors who submit enquiries are asked for personal details so that we can answer the enquiries appropriately.

All the information collected is kept within MDH Defence Ltd on secure servers.

We reserve the right to pass enquiries and active prospect information to our local representatives and sales teams in order to help facilitate assistance with enquiries.

We may also place cookies on your website to improve security and see how the site is being used. Details are provided below.

Personal information is held in secure areas of the web server. None of it is accessible to online users without the use of passwords.

No information is disclosed to non-MDH Defence individuals or organisations not directly associated with MDH Defence Ltd whatsoever. To be clear, MDH Defence local representatives will be sent relevant local information regarding parties showing an interest in our information on the MDH Defence website.

Privacy Policy – Details

At MDH Defence we are committed to protecting, preserving and respecting your privacy.

This policy (together with our terms of website use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is MDH Defence Ltd of 52 Royce Close, West Portway, Andover, Hampshire, SP10 3TS.

Information We May Collect From You

We may collect and process the following data about you:

Information that you provide by filling in forms on www.mdhdefence.com (“our site”) such as when you register for information. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services, or when you communicate with us electronically for any reason.
We may also ask you for information when you report a problem with our site.
If you contact us, we may keep a record of that correspondence. Any calls into MDH Defence Ltd may be recorded for training purposes.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfilment of your orders.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP Addresses and Cookies

We may collect information about your computer for system administration, including where available your IP address, operating system and browser type. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Cookies used

The following cookies may be set depending on your usage of our website:

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Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or represent us. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses Made of the Information

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by any of the methods that you consented to at the time your information was collected.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, we will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, please inform us, either through our website, or by writing to or emailing us (contact details set out below).

Disclosure of Information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If MDH Defence Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of MDH Defence Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@mdhdefence.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

You can also ask us to update or remove your personal data. To do so please use the contact details below. There may be certain circumstances (such as where required by law) where some of your personal data must be retained.

Access to Information

You have the right to request a copy of the information we hold about you. There is normally no charge for a subject access request, though if your request is “manifestly unfounded or excessive” (such as making repetitive requests) a fee may be charged to cover our administration costs. Please contact us if you wish to make such a request.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

Phone: +44 (0)1264 835 888
Email: info@mdhdefence.com
Post: 52 Royce Close, West Portway, Andover, Hampshire, SP10 3TS